Support

When you are added to the guest list, your ticket is sent to the email address you gave in your application. Please search your inbox for Desdoor; it sometimes lands in the spam or promotions folder. If it still hasn't arrived, a short message to the event organizer is enough — they can resend it by email or WhatsApp.

Some organizers open a free guest list. You fill in the form on the event page; if the organizer adds you to the list, your QR ticket arrives by email. Approval is the organizer's decision; if you are not added, no separate notification is sent.

Turn your screen brightness all the way up and show the QR code full screen. You can also show the PDF in the ticket email, and staff can find you with your PNR code.

The name and email you give in a guest application are kept in the event organizer's records and are cleaned up automatically after the event is archived. If you want them deleted sooner, write to the address below with the event name.

You can sign in with Google, Apple or email. If you forgot your password, please use the "Forgot password" link on the sign-in screen. If you joined a team by invitation, please sign in with the email address the invitation was sent to.

Paid plans are bought in the app (Store) through the App Store or Google Play. If you changed devices, please use the "Restore Purchases" button on the Store screen. To cancel a subscription, please go to your App Store or Google Play account settings.

On the Team tab, create a link with "Create Invite Link" and send it to your teammate. They join the team when they open the link and sign in with the invited email address.

In the app, go to Settings → Account Management → Permanently Delete My Account. A store subscription does not end with the account; please cancel it separately in the App Store or Google Play.